Quality Guarantee

If we don't hit our quality bar, your delivery is free.

No claim form. No support ticket. We track it automatically and credit your next invoice.

How it works

Plain mechanics. No fine print.

Every delivery is scored

12-point rubric. We've published the methodology at /quality. Every score is visible in your customer portal.

Below 95, we credit you

Pro-rated cost of the failing delivery PLUS 100% of next month's subscription. Combined credit applied to your next invoice automatically.

You don't need to claim it

We track this without asking you to. The credit appears in your billing tab the moment it triggers.

Questions

Plainly answered.

How do you decide what counts as 'below the quality bar'?+

Quality scores come from our 12-point rubric, applied automatically to every cornerstone before it ships. The threshold is 95/120. Anything below 95 triggers a credit.

What if I disagree with a quality score?+

Reach out. We'll show you the rubric breakdown for that delivery and walk through each dimension. We score conservatively — we'd rather over-credit than argue with you about whether your article was 96 or 94.

Does the guarantee apply to standard tiers AND premium tiers?+

Yes. Standard tier = automated rubric only. Premium tier = automated rubric PLUS founder review. The guarantee covers both.

What if I cancel before the credit applies?+

We refund unapplied credits to your last payment method on cancellation. The asset is yours; we don't keep it.

Why publish credits issued?+

Because vague guarantees are worth nothing. A real guarantee has a number behind it. The 'credits issued this month' counter on this page is the same data we look at internally.

Running stats — this month

$0 in credits issued this month

No deliveries fell below 95 this month. Auto-credit logic is wired and ready — you'd see the number here the moment it triggers.

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